Refund policy
Shipping
We ship Monday through Friday, excluding public holidays.
Delivery dates cannot be specified by customers.
If your shipping address is in New Zealand, GST (Goods and Services Tax) will apply according to the items you ordered.
We are not responsible for delivery delays caused by loss, traffic conditions, or weather conditions.
Please note that stock availability is subject to change. For out-of-stock items, we may ship your order without the missing item. In such cases, we will deduct the item price from your total order amount before dispatch.
Toll Networks (NZ) Ltd ("TOLL") cannot deliver to P.O. Boxes, hotels, or APO/FOP addresses.
Shipping Fees
Shipping fees are automatically calculated based on the delivery region and the weight of the items.
Please check the shipping cost displayed at checkout before completing your order.
Out-of-stock
If any of the items you ordered are out of stock, we will notify you via email.
We must receive a confirmation reply before dispatching the remaining items.
If we do not receive a response within one week, the entire order will be cancelled.
Missing/Damaged Items
Please contact us as soon as possible if any packages are lost or damaged.
If your address was entered incorrectly and the package is returned to us, we will resend it once we receive your correct address. Please note that shipping fees will be charged again in such cases.
Return/Exchange Policy
Product Images
Please note that actual product packaging may vary from the images shown on our website due to manufacturer updates or batch differences. While we do our best to ensure product photos are current, we cannot guarantee that packaging will always match the images provided.
Defective, Damaged or Incorrect Items
We take care to ship all orders in excellent condition.
However, if you receive a damaged or incorrect item, please contact us within 7 days of the delivery date.
Refund and Cancellation Policy
Cancelling an order before pickup or dispatch will incur a NZ$15.00 administration fee.
For orders shipped via Toll Networks (NZ) Ltd, cancellations after dispatch will not be accepted.
Due to food safety regulations, we are unable to accept returns, exchanges, or cancellations for change-of-mind purchases.
We will, however, offer a refund, exchange, or store credit if the products you purchased are:
- Faulty
- Significantly different from those described or shown on our website.
In such cases, please contact us within 3 business days of receiving your order and include your original receipt as proof of purchase.
If you have any questions or concerns, please email us as soon as possible at any time between Monday and Friday, 11:00–16:00 (excluding public holidays).
Please include your invoice number to help us locate your order.
Thank you for your understanding.
Best Before
We ship food products with a best-before date of at least one month.
Please note that we cannot accommodate specific expiration date requests.